FAQs

SHOP

What is a limited edition print?

A limited-edition print is a print that has a predetermined amount of copies in a certain format. Once these copies sell out, it will never be printed in the same format again.

 

What is the edition of a TRES print?

Each of our prints is available in an edition of 50.

 

Do you provide any certificate proving that it is a limited edition print?

Yes. Each print is accompanied by a numbered and dated certificate of authenticity signed by the artist. 

 

Are TRES prints available in different sizes?

All of our prints are available in one size 30 x 40cm (11.8 x 15.7in). This is a standard size, which means you can easily find a ready-made frame suitable for your print.

 

How shall I hang my print?

We recommend you frame your print. This way you can avoid unexpected damages, such as scratches or spillage. 

 

How is it printed?

We fulfil your print orders at theprintspace, Europe’s premier Carbon Neutral fine art & photographic printers. They pride themselves on fast order fulfilment without compromise, ensuring your order is produced and shipped within 48 hours from either their London or Düsseldorf studios. From production through to delivery, theprintspace offset the carbon footprint of your order using The Gold Standard offset program.

 

What kind of paper is used for the prints?

We print on the Hahnemühle Photo Rag Giclée fine-art paper, which is archivally certified by museums worldwide. Your print will be produced in the same methods used by professional artists and photographers worldwide. With a super matt, smooth uncoated texture this paper accentuates the detail and colour in the artwork.

SHIPPING

Where do you ship to?

We can ship anywhere in the world.

 

How much does shipping cost?

We charge a flat fee of £5 to ship anywhere in the world.

 

Please note that any import duties that might incur with shipments outside the UK and Europe are the responsibility of the buyer.

 

When will my order arrive?

For orders in the UK 2-5 working days

For orders in Europe 2-7 working days

For orders in the rest of the World, up to 10 days.

 

Due to Covid-19, there might be some delays.

Can I track my order?

Yes. Once your order has been dispatched, you will receive an email with your tracking number.

 

How do I cancel an order?

If you place an order by mistake and would like to cancel it, please email us at info@tresjournal.com as soon as possible, so we can stop the production of your print and send you a refund. Unfortunately, once your order is dispatched we can no longer cancel it.

 

What shall I do if my print arrives damaged?

If your print arrives damaged, please email as soon as possible at info@tresjournal.com with images of the damaged print. We will send you a new one free of charge.